Innovation Fall 2007How We Named Our Drink
By
Thomas Wollmann, President of Bombilla & Gourd
Foreign products
rarely gain mass appeal quickly—unless, that is, you can explain in simple
terms to consumers how your product directly relates to or improves upon an
existing and popular product. When we entered the beverage industry last
summer, we saw yerba maté as exactly that: an outstanding but unfamiliar
product to American consumers that could benefit from a name change. So Bombilla
& Gourd launched Maté Tea — and it’s the most important decision we’ve made
for the product.
Last July, with the
ink on our business school diplomas still drying, we left corporate jobs in investment
banking and real estate for what we call greener pastures and healthier
liquids. We had no background in beverages, but we did think we were keen about
what people wanted and how to build a brand around it.
We researched the
available tea bases, looking for one that embodied what the market wanted:
antioxidants, energy, vitamins and minerals in an organic, low-calorie form. On
a trip to Argentina, we learned about yerba maté, the novel tea base that fit
what we were looking for but hadn’t been taken mainstream. It boasted 90
percent more antioxidants than green tea, 24 vitamins and minerals, 15 amino
acids, and “calm” energy from compounds that offered a sustained boost without
a crash. So finding a base as exotic as yerba maté solved our formulation
problem, but it created another big one: what would we call it? We couldn’t
brand the product too exotically and still bring maté to Main Street with much
success. Over a two-month period, we worked through lists of variations on the
name, with “Maté Tea” surfacing as the proper choice. I’m not sure who to
credit with the idea, but we now appreciate it as a make-or-break decision for
us to call it Maté Tea —and that really hadn’t been done before.
There was a recent,
well-publicized parallel to yerba maté in rooibos, the African herbal infusion
commonly called “red tea.” Marketers made a similar decision that “red
tea” was a more commercially viable alternative to “rooibos”—which is almost
always pronounced incorrectly.
In hindsight, Maté
Tea seems like an immediate and obvious solution, but it wasn’t at the time.
There was formidable debate as to whether the name should include the term “yerba
maté.” We mitigated that problem by adding “Organic Yerba Maté” as standalone
text on the label front. There was less debate as to whether we should add or
omit the accent on the “e” in maté. Some existing maté bag and leaf products
did not add the accent, but it certainly prompted a lot of mispronunciation and
bad branding by those who didn’t speak Spanish, and prompted us to add the
accent.
That new moniker,
Maté Tea, was one decision that guided, to a degree big or very small, nearly
every other that we faced. It was a fairly cerebral process at the time,
each of us mulling over what advantages or disadvantages the name had. One
big advantage was obvious. The product would now directly associate in
consumers’ minds with antioxidant-rich green, white and black teas, with one improvement
— research showed maté was a much stronger antioxidant than green tea. That
single fact made it to the front of our label, got expanded upon on the back,
and became a central selling point.
At this point, we
were receiving some help from Michael DePalma, a friend of mine from college
who happened to possess a rare genius for package layout. Only days prior
to the layout and graphics of the label being finalized, DePalma made the
important decision to push “Maté Tea” prominently to the front and center of
the package, making it the most important visual element at first glance. He
informed us that on the one hand, the brand identity would inextricably be
linked to maté and afford us a much higher probability of capturing first mover
advantage but, on the other hand, would reduce the visibility of Bombilla &
Gourd, the company name. In the future, we would make subtle modifications
in the size, placement, and opacity of those elements to bring Bombilla Gourd
more prominence.
So our yerba maté
would now be Maté Tea, and after all, that’s exactly what it should
be. Yerba maté leaves come from a subtropical evergreen native to Brazil,
Argentina, Paraguay and Uruguay. The leaves are brewed in hot water, just
like tea, and in Argentina, they’re brewed in a hallowed-out gourd and sipped
through a metal straw or “bombilla”—hence our name.
The entire process to
bring our product to market took roughly six months, with the Maté Tea decision
made about 1/3 of the way through—and we couldn’t have asked for a better
reception with anyone we’ve introduced it to. Maté Tea was the right name
for the right reasons.
Finally, we made an
important and timely decision to trademark Maté Tea—after all, it’s our name
and we want to keep it! None of us are attorneys by trade, but our lawyers
tell us our chances are good we’ll get the rights to market Maté Tea
exclusively. The trademark has definite benefits for us, but it also puts
the onus of bringing organic, authentic maté to America on us, Bombilla &
Gourd. We look forward to the challenge.
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